Summary

Strategic Planning Overview:

This report provides a simple listing of the strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly different, as well as large differences in importance scores. This report provides the best summary of your results for immediate action planning.

Item Report:

You have the option to sort on any of the following columns on this screen:
Item
Importance
Satisfaction
Performance Gap
Mean Difference

Simply select the column you want to sort on. An underscore will reflect the column you have selected. If you select "Items" the first selection will be in ascending numeric order and the second selection will be on descending numeric order. For importance, satisfaction, performance gap, and mean difference, the first selection will be in descending order (highest to lowest) and the second selection will be in ascending order for the selected score category.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The asterisks in the mean difference column indicate statistical significance. The key is as follows:
* Difference statistically significant at the .05 level
** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level

Scale Report:

Collapse and expand by selecting the purple arrow to the left of the desired scale. You may also sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Summary Report:

You may sort this report by selecting the summary column, the satisfaction column or the mean difference column, following the directions above.

Demographic Report:

Collapse and expand by selecting the purple arrow to the left of the desired demographic category. You also have the option on the top left side of the page to expand all or collapse all the demographic categories at the same time.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. For all reports except the Demographic report, we recommend selecting the landscape option on your page set up before you print.